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H2O_Cruiser
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Location : Fuquay Varina, NC

PostSubject: Contact Info   Fri Jul 12, 2013 7:58 pm

I am having trouble with getting someone to return my calls or emails regarding an order I placed. Does anyone know a secret to getting in touch or getting a response from these guys?
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DamnItsAGlasgow
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PostSubject: Re: Contact Info   Fri Jul 12, 2013 8:08 pm

I'd say send them another email but include a “email read receipt" If they do in fact read it, use that for your next email and criticize their customer service/future references to THE NC FJ folks! That kind of stuff always catches the eye of the seller!
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boaterspence
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PostSubject: Re: Contact Info   Fri Jul 12, 2013 11:32 pm

I believe that mark and L.T. are about to leave for the summit. Saw on the blue room that the sales side of metaltech is closed until they get back.
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H2O_Cruiser
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PostSubject: Re: Contact Info   Fri Jul 12, 2013 11:40 pm

That would explain it. 
Update: Everything worked out, just took them a while to process order.
Thanks
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Southeast Overland
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PostSubject: Re: Contact Info   Sat Jul 13, 2013 12:43 pm

I'm glad things worked out for you. I know they are getting ready to leave for an event and are a little short handed. They are good guys and will take care of you.
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David B
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PostSubject: Re: Contact Info   Mon Jul 15, 2013 10:37 pm

Not to "jump in", but here is a message that I received from Mark at Metal tech:

Metal Tech Closed July 15th - July 22nd

July, 2013 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

David,

M
etal Tech will be closed from July 15th - July 22nd to attend the 7th FJ Cruiser summit.  All orders that can be shipped out have been processed and sent out.  Production will still be going on during this time but no one in the sales department will be here.  We will be back in the office July 23rd and will return all voice mails, emails and ship out the orders that came through during the time.  Thank you.

Mark

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Southeast Overland
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PostSubject: Re: Contact Info   Mon Jul 15, 2013 11:49 pm

MetalTech sales is closed during the Summit. I can still put orders in and push things through. :-)
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NC FJ Driver
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PostSubject: Re: Contact Info   Tue Jul 16, 2013 1:21 am

Southeast Overland wrote:
MetalTech sales is closed during the Summit. I can still put orders in and push things through. :-)

 PM sent regarding the above Very Happy !
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Southeast Overland
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PostSubject: Re: Contact Info   Tue Jul 16, 2013 9:16 am

NC FJ Driver wrote:
Southeast Overland wrote:
MetalTech sales is closed during the Summit. I can still put orders in and push things through. :-)

 PM sent regarding the above Very Happy !

 I didn't receive a PM.
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NC FJ Driver
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PostSubject: Re: Contact Info   Tue Jul 16, 2013 10:12 am

Southeast Overland wrote:
NC FJ Driver wrote:
Southeast Overland wrote:
MetalTech sales is closed during the Summit. I can still put orders in and push things through. :-)

 PM sent regarding the above Very Happy !

 I didn't receive a PM.
I think it went straight to your visitor messages Question ...I'll try to do it better!

ETA....just sent a pm, its in my outbox, for some reason, when I send pm's they take a long time "transmit" and sit in my outbox for a while....but its coming!
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